Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, visit your order in our store and submit a return request directly. If your return is accepted, you will automatically receive a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. You can reach us at info@steelnationjewelry.com with any return questions.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including custom or personalized products. Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of whether your refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@steelnationjewelry.com.